Every Heart & Sew bear is made to order in the UK, especially for you. Here’s what to expect once you’ve placed your order.

Processing time

We allow 3–5 working days to personalise, print, and quality-check your bear before it’s dispatched.

Delivery

Once dispatched, your order is sent via Royal Mail Tracked 24 or 48, which typically arrives within 1–2 working days.

Total estimated time

Most orders arrive within 5–7 working days of placing your order.

Delivery cost

Free on every order. No minimum spend, no hidden charges. The price you see is the price you pay.

Tracking

You’ll receive a dispatch confirmation email with your Royal Mail tracking number as soon as your order ships. You can use this to track your parcel directly on the Royal Mail website.

UK delivery only

We currently deliver to addresses within the United Kingdom only.

Working days

Working days are Monday to Friday, excluding UK public holidays.